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ITIL4 Foundation
ITIL 4 Specialist Create, Deliver and Support
ITIL 4 Specialist Drive Stakeholder Value
ITIL 4 Specialist High Velocity IT
ITIL 4 Specialist Direct Plan & Improve
ITIL 4 Leader: Digital & IT Strategy
PRINCE2 Foundation
PRINCE2 Practitioner
PRINCE2 Agile Foundation
PRINCE2 Agile Practitioner

ITIL4 Foundation

ITIL 4 Foundation enables participants to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.


Duration: 3 Days
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ITIL 4 Specialist Create, Deliver and Support

This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.


Duration: 3 Days
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ITIL 4 Specialist Drive Stakeholder Value

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.


Duration: 3 Days
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ITIL 4 Specialist High Velocity IT

This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations. This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value. ITIL4 Specialist High-velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a prerequisite.


Duration: 3 Days
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ITIL 4 Specialist Direct Plan & Improve

This module provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.


Duration: 3 Days
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ITIL 4 Leader: Digital & IT Strategy

This module elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organisational goals.


Duration: 3 Days
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PRINCE2 Foundation

The purpose of the PRINCE2 Foundation Level introduces the PRINCE2 method. The Foundation certification aims to confirm that you know and understand the PRINCE2 method well enough to be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2. The Foundation certification is also a prerequisite for the Practitioner certification. This certification is aimed at current and aspiring project managers or professionals who manage projects. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel) and operational line managers/staff.


Duration: 3 Days
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PRINCE2 Practitioner

PRINCE2 Practitioner certification is suitable for anyone managing projects. This could be as part of a formal project management function or a role which involves project management as part of day-to-day work. The Practitioner certification aims to confirm that you have sufficient knowledge and understanding to apply and tailor the method in a range of different project environments and scenarios. This certification is aimed at project managers, aspiring project managers and anyone who manages projects. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel) and operational line managers/staff.


Duration: 3 Days
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PRINCE2 Agile Foundation

The PRINCE2 Agile Foundation certificate is designed to help professionals deliver agile projects by tailoring PRINCE2 management controls with a broad toolset of agile delivery techniques and frameworks. PRINCE2 Agile is suitable for anyone who delivers projects, large or small, in an agile context. It is a valuable training and certification scheme for anyone working within an agile project environment, whether they're a project manager, project support or part of the wider project team.


Duration: 3 Days
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PRINCE2 Agile Practitioner

PRINCE2 Agile® Practitioner combines agile concepts with the world’s most popular approach to project management. Developed in response to user demand, the PRINCE2 Agile Practitioner certifcation teaches you to blend structure, governance and control with agile methods, techniques and approaches. This certification is aimed at professionals who work within a project environment including key staff involved with integrating project management with product delivery. An understanding of the agile concepts detailed in PRINCE2 Agile will also be beneficial to those with governance responsibilities for projects using agile delivery approaches as well as those involved with programme and project support functions.


Duration: 3 Days
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ITIL4 Foundation
ITIL 4 Specialist Create, Deliver and Support
ITIL 4 Specialist Drive Stakeholder Value
ITIL 4 Specialist High Velocity IT
ITIL 4 Specialist Direct Plan & Improve
ITIL 4 Leader: Digital & IT Strategy
PRINCE2 Foundation
PRINCE2 Practitioner
PRINCE2 Agile Foundation
PRINCE2 Agile Practitioner