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ITSM Implementation

At ICT Mentors, we recognize the fact that ITIL® implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This has made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL® initiatives.

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Help Desk Deployment and Management

Our years of experience managing IT systems have enabled us to develop a tested and proven know-how to effectively manage, co-ordinate and resolve calls as quickly as possible. We will provide a perfect solution that ensures that your incidents are identified and logged into the service desk solution, they are prioritized and categorized, diagnosed and resolved to ensure your SLAs are being met.

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