The IT Infrastructure Library (ITIL®) is the only comprehensive framework for best practice IT Service Management,and is used by organisations around the world. Thousands of IT professionals attend accredited training courses and attain ITIL Certification at many levels on an annual basis. A whole ITIL® certification program, philosophy and industry has grown up around the guidance contained within the ITIL® publications, and ITIL is now aligned and integrated with other IT standards and frameworks such as ISO/IEC 20000 and COBIT.

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